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A Conversation-Mining System for Gathering Insights to Improve Agent Productivity.
Hironori Takeuchi
L. Venkata Subramaniam
Tetsuya Nasukawa
Shourya Roy
Sreeram Balakrishnan
Published in:
CEC/EEE (2007)
Keyphrases
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multi agent systems
multi agent
multiagent systems
conversational agent
conversational agents
neural network
web mining
mining algorithm
decision making
text mining
data mining methods
product quality
artificial intelligence
dynamic environments
human agent