Perceived customer behaviour and subjective norms as a driver of payment compliance and bank performance.
Adji Achmad Rinaldo Fernandes SolimunPublished in: Int. J. Bus. Process. Integr. Manag. (2022)
Keyphrases
- electronic commerce
- credit card
- banking industry
- commercial banks
- payment scheme
- banking services
- internet shopping
- customer behavior
- return on investment
- point of sale
- customer satisfaction
- customer service
- multi agent systems
- road safety
- customer data
- human observers
- information technology
- objective measures
- real time
- open multiagent systems