Impact of online physician service quality on patients' adoption behavior across different stages: An elaboration likelihood perspective.
Qin ChenJiahua JinXiangbin YanPublished in: Decis. Support Syst. (2024)
Keyphrases
- service quality
- internet enabled
- service providers
- information systems
- customer satisfaction
- electronic commerce
- information quality
- user satisfaction
- online learning
- technology acceptance
- call center
- quality of service
- internet shopping
- competitive advantage
- real time
- decision support system
- perceived usefulness
- clinical data
- factors influencing
- data management
- e government
- information technology
- website
- technology adoption
- competitive environment
- behavioral intention
- databases
- database
- incident management