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Facts and feelings: The role of rational and irrational factors in citizens' channel choices.

Wolfgang E. EbbersMarloes G. M. JansenWillem J. PietersonLidwien A. L. van de Wijngaert
Published in: Gov. Inf. Q. (2016)
Keyphrases
  • e government
  • factors affecting
  • decision making
  • knowledge base
  • multi channel
  • neural network
  • government agencies
  • data sets
  • search engine
  • information sharing
  • design choices