Maturity Model for IT Service Outsourcing in Higher Education Institutions.
Victoriano Valencia GarcíaEugenio J. Fernández VicenteLuis Usero AragonésPublished in: CoRR (2013)
Keyphrases
- maturity model
- service providers
- higher education institutions
- reference architecture
- web services
- distance learning
- higher education
- information systems
- information technology
- service quality
- software maintenance
- literature review
- risk management
- learning management systems
- business process
- iso iec
- online education
- multi agent
- e learning
- online learning