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The Research and Construction of Complaint Orders Classification Corpus in Mobile Customer Service.
Junli Xu
Jiangjiang Zhao
Ning Zhao
Chao Xue
Linbo Fan
Zechuan Qi
Qiang Wei
Published in:
NLPCC (2) (2018)
Keyphrases
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customer service
machine learning
supervised machine learning
decision trees
classification accuracy
mobile devices
inventory control
support vector
feature vectors
image classification
text classification
real time
training data
mobile applications
customer satisfaction
customer behavior