Login / Signup
Process Mining-based Understanding and Analysis of Volvo IT's Incident and Problem Management Processes.
Chang Jae Kang
Young Sik Kang
Yeong Shin Lee
Seonkyu Noh
Hyeong Cheol Kim
Woo Cheol Lim
Juhee Kim
Regina Hong
Published in:
BPIC@BPM (2013)
Keyphrases
</>
process mining
process model
information systems
data analysis
databases
data mining
event logs
user interface
business processes
ambient intelligence