Web-User Satisfaction: An Exploratory Study.
James R. OttoMohammad K. NajdawiKaren M. CaronPublished in: J. Organ. End User Comput. (2000)
Keyphrases
- user satisfaction
- user engagement
- information systems
- website
- search experience
- web applications
- perceived quality
- semantic web
- service quality
- customer satisfaction
- quality attributes
- web data
- structural equation modeling
- kolmogorov smirnov
- user friendliness
- web documents
- end users
- web pages
- perceived usefulness
- objective measures
- search engine
- social media
- database