Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery.

Astrid Dickinger Lidija Lalicic

Published in: ENTER (2017)

Keyphrases

third party
reverse logistics
mashup
management system
trusted third party
website
sensitive information
personal information
privacy policies
service delivery
web services
online services
customer service
service management
private information
service composition
workflow engine