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Simulation implements demand-driven workforce scheduler for service industry.
Marcelo Zottolo
Edward J. Williams
Onur M. Ülgen
Published in:
WSC (2007)
Keyphrases
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demand driven
web services
telecommunications industry
information technology
human resources
queuing systems
service oriented
service providers
management system
case study
simulation model
scheduling algorithm
computing environments
service composition
heavy traffic
point of sale
information systems