Process-Oriented CRM Enabled by Component-Based Workflow Technology.
Olivera MarjanovicPublished in: Bled eConference (2005)
Keyphrases
- process oriented
- workflow technology
- business process
- knowledge management
- computer supported
- business process reengineering
- policy making
- process model
- customer relationship management
- graduate education
- workflow management systems
- goal oriented
- learning systems
- business processes
- collaborative learning
- information technology
- learning algorithm
- databases