Strategic Behavior in Service Networks under Price and Service Level Competition.
Clemens van DintherBenjamin BlauTobias ContePublished in: Wirtschaftsinformatik (1) (2009)
Keyphrases
- service level
- service requirements
- service systems
- call center
- service level agreements
- public transportation
- supply chain
- lead time
- total cost
- demand uncertainty
- network effects
- strategic planning
- service providers
- web services
- decision making
- social networks
- service oriented
- spare parts
- capacity planning
- planning horizon
- heavy traffic
- service delivery