Can Sentiment Mining of Novice and Expert User Survey Feedback Enhance the Digital User Experience?
Vivien JohnstonMichaela M. BlackJonathan G. WallaceRaymond R. BondMaurice D. MulvennaPublished in: CHIuXiD (2022)
Keyphrases
- user experience
- user engagement
- user interface
- user studies
- end users
- user interaction
- user behavior
- information access
- user feedback
- user perceptions
- data mining
- sentiment analysis
- mobile services
- emerging technologies
- knowledge discovery
- online advertising
- interface design
- social bookmarking
- artificial intelligence
- text mining