Self-Service-Portale mit Schwerpunkt Service-Request-Management: Analyse der Eignung existierender Software-Tool-Kategorien.
Sebastian FloereckePublished in: HMD Prax. Wirtsch. (2022)
Keyphrases
- management system
- service platform
- service delivery
- service management
- configuration management
- user requests
- service providers
- service provisioning
- service oriented
- business intelligence
- web services
- information management
- service requests
- knowledge management
- seamless integration
- distributed computing systems
- information systems
- service provision
- enterprise systems
- decision making
- loosely coupled
- data mining
- loose coupling
- data processing
- decision support
- life cycle
- project management
- information services
- service quality
- public services
- network management
- mission critical
- service composition
- service discovery
- service description
- service systems
- physical location
- customer service
- management policies
- heavy traffic
- virtual enterprise
- virtual organization