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Blending CMM and Six Sigma to Meet Business Goals.

Mala MurugappanGargi Keeni
Published in: IEEE Softw. (2003)
Keyphrases
  • business goals
  • process improvement
  • business process
  • business processes
  • software process
  • maturity model
  • customer satisfaction
  • real world
  • web services
  • case study
  • process model
  • identity management