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Chatbot-mediated public service delivery A public service value-based framework.
Tendai Makasi
Alireza Nili
Kevin C. Desouza
Mary Tate
Published in:
First Monday (2020)
Keyphrases
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public services
service delivery
e government
change management
end to end
computer science
life cycle
artificial intelligence
service oriented
cost effective
computational intelligence
web services
government services
public administration
metadata
real world
service provision