Chatbot-mediated public service delivery A public service value-based framework.

Tendai Makasi Alireza Nili Kevin C. Desouza Mary Tate

Published in: First Monday (2020)

Keyphrases

public services
service delivery
e government
change management
end to end
computer science
life cycle
artificial intelligence
service oriented
cost effective
computational intelligence
web services
government services
public administration
metadata
real world
service provision