Using fuzzy cognitive map for the relationship management in airline service.
Inwon KangSangjae LeeJiho ChoiPublished in: Expert Syst. Appl. (2004)
Keyphrases
- relationship management
- fuzzy cognitive maps
- cognitive network
- customer relationship management
- feedback loops
- hebbian learning
- web services
- service providers
- call center
- information systems
- neural network
- event driven
- feedback loop
- service quality
- social network services
- causal relationships
- real time
- complex systems
- decision support