Government to business e-services - A systematic literature review.
Nikolaos A. PanayiotouVasileios P. StavrouPublished in: Gov. Inf. Q. (2021)
Keyphrases
- literature review
- service delivery
- online services
- current issues
- e government
- relationship management
- service management
- government services
- case study
- public services
- government organizations
- business opportunities
- fuzzy theory
- business partners
- life cycle
- public libraries
- government agencies
- success factors
- mission critical
- south africa
- web services
- web technologies
- public sector
- information systems
- information systems development
- change management
- service providers
- design science
- business applications
- business models
- service oriented
- service oriented architecture
- information technology
- business processes
- real world
- business process
- financial services
- digital government
- customer relationship management
- smarter planet
- knowledge management
- record keeping
- business intelligence
- end users
- business activities
- private sector
- service composition
- data centric