An empirical study of service quality: web service business transformation.
Li-Tze LeeChin-Shan PengChiang Ku FanPublished in: Int. J. Comput. Sci. Eng. (2016)
Keyphrases
- service quality
- service providers
- web services
- competitive advantage
- electronic commerce
- quality of service
- competitive environment
- business processes
- customer satisfaction
- business process
- information systems
- customer loyalty
- business applications
- customer support
- online shopping
- enterprise application integration
- user satisfaction
- call center
- decision making
- customer relationship management
- business intelligence
- service oriented
- business models
- end users
- business environment
- information quality
- incident management
- business rules
- knowledge management
- job satisfaction
- data mining
- data quality