Analyzing M-Service Quality Dimensions Using Multivariate Statistical Techniques.
Emmanouil StiakakisChristos K. GeorgiadisKonstantinos PetridisPublished in: ICMB (2013)
Keyphrases
- service quality
- multivariate statistical
- customer satisfaction
- service providers
- multiple regression
- quality of service
- electronic commerce
- information systems
- user satisfaction
- canonical correlation analysis
- information quality
- competitive environment
- linear discriminant analysis
- incident management
- pattern recognition
- real time
- database