Main Business Service Dimensions In an E-commerce Environment.
Ying YangPaul K. HumphreysRonan T. McIvorBiao YangPublished in: ICWS (2005)
Keyphrases
- telecommunications industry
- service delivery
- service management
- data mining
- enterprise systems
- information systems
- business rules
- business models
- decision making
- business processes
- business process
- electronic business
- information technology
- service oriented
- virtual organization
- semantic web services
- heavy traffic
- customer service
- management system
- online services
- mission critical
- electronic commerce
- return on investment
- strategic decisions
- service discovery