Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees.
M. Soledad JanitaFrancisco Javier Miranda GonzálezPublished in: Telematics Informatics (2018)
Keyphrases
- public sector
- e government
- job satisfaction
- information sharing
- information and communication technologies
- current practices
- digital government
- electronic government
- public administration
- environmental factors
- service delivery
- information technology
- policy making
- organizational culture
- data mining
- artificial neural networks
- service quality
- information systems
- private sector