Keyphrases
- service quality
- electronic commerce
- customer satisfaction
- double auction
- service providers
- network effects
- user satisfaction
- competitive market
- online shopping
- network externalities
- competitive advantage
- competitive environment
- quality of service
- information quality
- information systems
- call center
- low quality
- electronic markets
- job satisfaction
- real time
- incident management
- electricity markets
- query processing
- web services