E-Service and Organizational Change: A Process Model.
Chorng-Shyong OngShang-Wei WangPublished in: J. Electron. Commer. Organ. (2011)
Keyphrases
- process model
- process mining
- business process
- business processes
- organizational change
- service providers
- software process
- web services
- information integration
- service quality
- workflow management systems
- event logs
- information technology
- petri net
- artificial intelligence
- machine learning
- business process models
- data mining