The antecedents of online financial service adoption: the impact of physical banking services on Internet banking acceptance.
Jyh-Shen ChiouChung-Chi ShenPublished in: Behav. Inf. Technol. (2012)
Keyphrases
- banking industry
- internet banking
- customer satisfaction
- service quality
- banking services
- perceived risk
- hong kong
- negative impact
- technology acceptance
- security analysis
- user satisfaction
- data envelopment analysis
- service providers
- security threats
- fraud detection
- information technology
- return on investment
- electronic commerce
- social context
- competitive advantage
- online learning
- financial services
- information systems
- job satisfaction
- data mining techniques
- security issues
- social network analysis
- e learning