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Empowering Citizens in Public Service Design and Delivery: A Reference Model and Methodology.
Yehia Taher
Willem-Jan van den Heuvel
Sotirios Koussouris
Christos Georgousopoulos
Published in:
ServiceWave Workshops (2010)
Keyphrases
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reference model
public services
e government
software architecture
service delivery
reference models
metamodel
service oriented
public sector
case study
databases
digital government
user interface
high level
government services
public administration
website