The Need for a Customer-centric Approach for Services Development and Operation in the Brazilian Telecommunications Market.
Luiz FaroEdison SpinaPublished in: ICDS (2007)
Keyphrases
- information society
- market segments
- service oriented
- decision making
- data mining services
- service providers
- customer service
- pervasive computing
- information systems
- financial services
- customer satisfaction
- electronic commerce
- software engineering
- context aware
- web services
- user centric
- web technologies
- user groups
- end users
- development process
- e learning
- ubiquitous computing
- customer requirements
- customer data
- competitive environment
- business opportunities
- enabling technologies
- tourism industry