Can we Get Some Service Here? - On the Company Transformation from a Software Vendor to a SaaS Provider.
Aapo KoskiTommi MikkonenPublished in: WEBIST (1) (2016)
Keyphrases
- service providers
- software as a service
- cloud services
- cloud computing
- software vendors
- proprietary software
- customer service
- case study
- end users
- incident management
- software development
- development team
- software architecture
- configuration management
- software process improvement
- user interface
- service quality
- open source software
- service level agreements
- web services
- reference architecture
- computer systems
- source code
- service oriented
- multi tenant
- management system
- open source
- software engineering
- call center
- computing resources
- development process
- data management