Knowledge Management in the Service and Support Business.
Kemal A. DelicUmeshwar DayalPublished in: PAKM (2000)
Keyphrases
- knowledge management
- business intelligence
- information systems
- service management
- case study
- workflow management
- competitive advantage
- decision support
- knowledge management systems
- service delivery
- knowledge sharing
- service oriented
- process oriented knowledge management
- mission critical
- e government
- decision making
- end users
- management system
- customer support
- knowledge workers
- semantic web
- supporting collaborative learning
- telecommunications industry
- ontological engineering
- web services
- information technology
- organizational learning
- web based learning
- information services
- e learning
- knowledge resources
- service provision
- service oriented architecture
- strategic decisions
- software development
- electronic commerce
- business processes
- real world