Creating public value through digital service delivery from a citizen's perspective.
Dolores E. LunaSergio Picazo-VelaBattulga BuyannemekhLuis F. Luna-ReyesPublished in: Gov. Inf. Q. (2024)
Keyphrases
- service delivery
- government information
- e government
- public services
- public administration
- government services
- life cycle
- end to end
- service provision
- public sector
- government agencies
- service management
- web services
- digital government
- mobile technologies
- information and communication technologies
- e learning
- online services
- public organizations
- service oriented
- design process
- information systems
- governmental organizations
- information management
- databases