A survey on intelligent management of alerts and incidents in IT services.
Qingyang YuNengwen ZhaoMingjie LiZeyan LiHonglin WangWenchi ZhangKaixin SuiDan PeiPublished in: J. Netw. Comput. Appl. (2024)
Keyphrases
- decision support
- service management
- service platform
- telecommunications networks
- service delivery
- configuration management
- agent technology
- service providers
- workflow management
- business continuity
- service oriented
- web services
- information management
- network management
- relationship management
- content management
- document management
- information systems
- management system
- lifecycle management
- service quality
- information technology
- context aware
- web enabled
- decision support system
- data management
- data mining
- terrorist attacks
- reference architecture
- enterprise data
- identity management
- mission critical
- ubiquitous computing
- service composition
- intrusion detection
- intelligent systems
- public services
- user centric
- decision making
- business analytics
- service discovery
- distributed computing environment
- end users
- virtual enterprise
- decision makers
- customer relationship management
- rfid technology
- directory service
- intrusion detection system
- data processing