Mining Top Issues from Contact Center Logs for Self Help Portals.

Dinesh Garg Nanda Kambhatla Maja Vukovic Gopal Pingali

Published in: IEEE SCC (2) (2008)

Keyphrases

web logs
key issues
data mining algorithms
mining algorithm
log analysis
database
data mining
frequent itemsets
web mining
pattern mining
databases
artificial intelligence
information systems
web search
sequential pattern mining
context aware preferences