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Skimming from the Bottom: Empirical Evidence of Adverse Selection When Poaching Customers.
Przemyslaw Jeziorski
Elena Krasnokutskaya
Olivia Ceccarini
Published in:
Mark. Sci. (2019)
Keyphrases
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empirical evidence
adverse selection
moral hazard
infinite horizon
customer satisfaction
service providers
incentive compatible
principal agent
customer relationship management
customer service
mechanism design
single server
holding cost
cooperative
game theory
dynamic programming
special case