Business as a Service Governance in a Cloud Organisation.
Juan LiFrédérique BiennierYoussef AmgharPublished in: I-ESA (2012)
Keyphrases
- service delivery
- cloud services
- private cloud
- cloud computing
- telecommunications industry
- e government
- information systems
- service management
- knowledge management
- public services
- service providers
- service provision
- web services
- multi tenant
- business process
- enterprise systems
- business processes
- life cycle
- inter organizational
- public administration
- customer service
- business models
- data center
- information technology
- online services
- software as a service
- mobile services
- service quality
- government services
- data mining
- senior management
- electronic commerce
- service oriented
- electronic business
- customer support
- service discovery
- business rules
- virtual organization
- service oriented architecture
- mission critical
- data analytics
- information services
- business environment
- management system
- public sector