Understanding User Satisfaction with Task-oriented Dialogue Systems.
Clemencia SiroMohammad AliannejadiMaarten de RijkePublished in: SIGIR (2022)
Keyphrases
- dialogue system
- user satisfaction
- dialogue management
- information systems
- language understanding
- tutorial dialogue
- natural language
- mixed initiative
- service quality
- spoken dialogue systems
- customer satisfaction
- user engagement
- search experience
- information quality
- human users
- perceived usefulness
- user perceptions
- kolmogorov smirnov
- structural equation modeling
- factors affecting
- e learning