Service quality coordination contracts for online shopping service supply chain with competing service providers: integrating fairness and individual rationality.
Xinghong QinQiang SuSamuel H. HuangUco Jillert WiersmaMing LiuPublished in: Oper. Res. (2019)
Keyphrases
- service quality
- supply chain
- service providers
- online shopping
- customer satisfaction
- profit sharing
- revenue sharing
- web services
- cloud computing
- game theory
- virtual enterprise
- end users
- incident management
- competitive advantage
- lead time
- resource allocation
- decision making
- quality of service
- information sharing
- electronic commerce
- service level
- call center
- shopping behavior
- response time
- data sources
- expert systems