Effect of Service Quality on Customer Satisfaction Using Gojek Before Pandemic and After Pandemic Systematic Littertur Review.
Haryadi SarjonoHerlin KartiniHeppy YohanesPublished in: EBEE (2021)
Keyphrases
- customer satisfaction
- service quality
- customer reviews
- public health
- online shopping
- quality of service
- service providers
- user satisfaction
- electronic commerce
- customer service
- information systems
- customer retention
- competitive advantage
- product design
- marketing strategies
- information quality
- customer support
- customer data
- incident management
- database systems
- competitive environment
- internet banking
- databases