Ranking quality factors for measuring web service quality.
Fawaz A. Al ZaghoulAyman J. A. L. NsourOsama M. A. RababahPublished in: ISWSA (2010)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- information quality
- link analysis
- electronic commerce
- service providers
- quality management
- online shopping
- technology acceptance
- information systems
- website
- quality of service
- web pages
- competitive advantage
- web applications
- call center
- perceived usefulness
- end users
- web mining
- factors that affect
- web search
- ranking algorithm
- factors affecting
- web documents
- job satisfaction
- response time
- competitive environment
- incident management