The division of innovative labour: when does customer codevelopment contribute to firm innovation performance?
Nina GeilingerMartin WoerterGeorg von KroghPublished in: Technol. Anal. Strateg. Manag. (2020)
Keyphrases
- innovative ideas
- information technology
- technological innovation
- competitive environment
- human capital
- electronic commerce
- customer satisfaction
- market share
- case study
- customer knowledge
- customer service
- customer behavior
- purchase behavior
- intellectual capital
- website
- churn prediction
- customer relationship management
- knowledge management
- financial services
- service times
- key factors
- puts forward
- steady state
- supply chain
- educational practices
- neural network