A newsvendor problem with boundedly rational strategic customers.
Yanan SongXiaobo ZhaoPublished in: Int. J. Prod. Res. (2017)
Keyphrases
- customer satisfaction
- customer retention
- case study
- knowledge management
- service providers
- competitive environment
- decision making
- customer service
- capacity planning
- neural network
- single server
- call center
- customer relationship management
- customer behavior
- customer requirements
- potential customers
- business goals
- customer preferences