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Un analyseur de conversations pour la relation client (Parsing email and chat conversations for customer support softwares).
Hugues de Mazancourt
Gaëlle Recourcé
Soufian Salim
Published in:
JEP-TALN-RECITAL (Demonstrations) (2016)
Keyphrases
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chat conversations
instant messaging
email
customer support
technical support
customer service
world wide
client server
high tech
customer satisfaction
service quality
distance education
data collection
end users
call center
wireless networks
service management
collaborative learning