Exploring Digitally Enabled Service Transformation in the Public Sector: Would Institutional and Structuration Theory Concepts Keep the Research Talking?
Amizan OmarRamzi El-HaddadehVishanth WeerakkodyPublished in: Int. J. Electron. Gov. Res. (2016)
Keyphrases
- public sector
- e government
- business process change
- service delivery
- public services
- structuration theory
- information sharing
- digital government
- information and communication technologies
- current practices
- electronic government
- service providers
- public administration
- business processes
- private sector
- web services
- higher education
- grounded theory
- service quality
- decision making
- internal and external
- recent advances
- service oriented
- case study
- lessons learned