Mediating roles of customer emotion on the relationship between positive customer paticipation and customer satisfaction in microblog.
Wenhua LiuMingli ZhangWei WangPublished in: SOLI (2014)
Keyphrases
- customer satisfaction
- service quality
- customer service
- customer data
- online shopping
- customer retention
- user satisfaction
- marketing strategies
- product design
- social networks
- customer reviews
- real time
- knowledge sharing
- facial expressions
- information quality
- customer support
- data sources
- query processing
- customer segmentation
- user information satisfaction