GovQual: A quality driven methodology for E-Government project planning.
Carlo BatiniGianluigi ViscusiDaniela CherubiniPublished in: Gov. Inf. Q. (2009)
Keyphrases
- e government
- public services
- electronic government
- public sector
- united nations
- technology transfer
- digital archives
- developing countries
- public administration
- digital government
- user friendliness
- government agencies
- information infrastructure
- public policy
- government services
- government organizations
- process improvement
- service delivery
- federal agencies
- federal government
- knowledge management
- public participation
- software development
- artificial intelligence
- real world
- open government
- government websites
- national level
- software engineering
- project management
- information sharing