Comparing deep and shallow neural networks in forecasting call center arrivals.
Andrea MannoFabrizio RossiStefano SmriglioLuigi CeronePublished in: Soft Comput. (2023)
Keyphrases
- call center
- neural network
- service times
- asymptotically optimal
- service level
- service quality
- arrival rate
- short term
- artificial neural networks
- queue length
- heavy traffic
- back propagation
- dynamic programming
- state dependent
- databases
- service systems
- customer support
- question answering
- fuzzy logic
- intelligent systems
- query processing
- queueing model
- data mining
- real time
- operational decisions