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Groping in the dark? Exploring customer perception of hidden actions in smart service ecosystems through the lens of agency theory.
Ronja Schwinghammer
Published in:
HICSS (2024)
Keyphrases
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customer service
customer satisfaction
electronic commerce
service requirements
theoretical framework
service quality
decision theoretic
service times
information services
service providers
social cognition
service oriented
smart spaces
customer behavior
situation calculus
speech acts
sensory data
point of sale