Free Text Customer Requests Analysis: Information Extraction Based on Fuzzy String Comparison.
Alexander V. SmirnovNikolay ShilovKathrin EversDirk WeidigPublished in: PLM (2020)
Keyphrases
- free text
- information extraction
- natural language processing
- structured data
- semi structured
- semi structured documents
- statistical analysis
- information retrieval
- fuzzy sets
- artificial intelligence
- pattern matching
- named entities
- information extraction systems
- medical records
- text documents
- text analytics
- databases
- computer assisted assessment
- plain text
- data analysis
- machine learning
- data mining