Service quality, satisfaction, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat services.
Che Hui LienYang CaoXing ZhouPublished in: Comput. Hum. Behav. (2017)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- information systems
- quality of service
- online shopping
- competitive advantage
- context aware
- information quality
- fuzzy comprehensive evaluation method
- competitive environment
- call center
- web services
- current situation
- job satisfaction
- cloud computing
- real time
- evaluation method
- user interface
- positive effects
- response time
- customer loyalty