Using Monte-Carlo simulation to Measure the Business-Relevant Impact of Planning uncertainty on field Service Delivery.
Clemens WolffMichael VössingNiklas KühlPublished in: WSC (2018)
Keyphrases
- service delivery
- monte carlo simulation
- e government
- monte carlo
- end to end
- service provision
- service management
- markov chain
- life cycle
- change management
- government services
- web services
- additive model
- government agencies
- public sector
- mobile technologies
- decision making
- information technology
- e learning
- information systems
- data mining