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Shing: A Conversational Agent to Alert Customers of Suspected Online-payment Fraud with Empathetical Communication Skills.
Jingya Guo
Jiajing Guo
Changyuan Yang
Yanjing Wu
Lingyun Sun
Published in:
CHI (2021)
Keyphrases
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conversational agent
communication skills
online banking
conversational agents
electronic commerce
natural language interfaces
human communication
online learning
social networks
data mining techniques
credit card
learning algorithm
virtual environment
service providers
customer satisfaction
intelligent tutoring